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The CEO of 7eleven goes under cover to find out why their Shirley, NY store sells 2500 cups of coffee.I think most corporate companies should learn from this amazing lady that the extra smile, extra customer service what sells more. Companies may have some niche market, but what's more 'niche' is the human touch

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  • Hi Robbie, sometimes nowadays, big companies totally forgotten about that little thing called 'human touch'. I'm glad to watch this video and to know that this kind of amazing lady still exist. How can she remember all those names? That's really a gift.

  • What an inspiration especially for those people who are working in retail and food industry. Thank you for sharing! : )

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