ESL Discussion

Mobile sign in problem

Posted by Elen on July 20, 2018 in Tech HELP

Hello EC people!

Some technical help is needed.

After a long absence from EC, I found out that I have problem to sign in via mobile.

The message I get every time I try to sign in, is the following:

"Connection problem. A secure connection can not be created".

And when I push the OK button, an other message says:

"Webpage is not available. It might be temporarily down or it may have moved permanently to a new web address. Make sure you have a data connection - Reload this webpage later - Check the address you entered".

So, I am wondering what is going on. Is it a general problem that other members also have or it is my mobile that has problem to connect?

I would be grateful if you could help me. :)

Oh, and one more question.

Why did the music disappear from our pages? Or is it me again that I can't see and listen to it? :/

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Replies

Onee-chan August 5, 2018 3:57

Dear Elen,

Try asking for Technical HELP here. :)

https://my.englishclub.com/forum/topics/how-to-ask-for-technical-help
- Elen > Onee-chan August 23, 2018 14:04
  
  Thanks, Onee-Chan :)
Elen August 4, 2018 21:01

Hello guys, the problem with music just solved. I downloaded Adobe Flash and I can enjoy music now :)

About mobile, there must be an issue with the security of the site or something like that. The same thing happened with my laptop today, just for a while.
Elen July 30, 2018 18:11

I signed in from another laptop and what is understand is that it needs to have activate the Adobe Flash, otherwise you can't see and listen to music. So, I guess, when I went my laptop to be fixed for another reason, they removed the Adobe Flash...

Thanks for your replies, Onee :))
Elen July 30, 2018 18:07

Hi Onee. Yes, I changed it. I also tried to sign in from the links in the emails that Mr. Josef send us every now and then, but still. I don't understand the problem.

Thanks, I hope the same :)
Onee-chan July 29, 2018 3:11

Music player feature has also been back since 10 May 2018.

https://my.englishclub.com/forum/topics/why-has-music-player-been-r...

Maybe you should upload again. I don't know because I don't use that feature. ^^
Onee-chan July 29, 2018 3:03

Dear Elen,,

Did you also change http:// to https:// ?

MyEC changed to this more secure address some months ago. If the history of the app is not deleted, that will automatically go to the old address.

Actually, I write www.myenglishclub.com, and it brings me to the current MyEC address, which is

https://my.englishclub.com ^^

Welcome back! Hope to see you around. :)

MyEnglishClub

MyEnglishClub (MyEC), your page in English
Elen July 22, 2018 18:56

Hi Roman. Yes, I know about the change in the address. I was visiting the site until some time ago, normaly, from the mobile.

I didn't know that the music was removed. But now that it is back probably is my problem.

Thanks for your reply, I will check all the possibilities.
- Roman > Elen July 22, 2018 20:33
  
  You are welcome, Elen!
Elen July 22, 2018 18:51

Hi Rosemary and thank you for your reply. I don't think that the type of my mobile is the problem because until some months ago I was visiting the site normaly, from my mobile. I really don't know what is the problem. As for the music, I can't see it even from the laptop, and I think it is because I had it in a store to be fixed for another problem and maybe they did something, I don't know. I will check it after my vacations.